Privacy Policy

Own the Answer Inc. ("Own the Answer," "we," "us," or "our") operates the website owntheanswer.ai and provides AI voice agent and AI receptionist services to businesses. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

By using our website, calling our phone numbers, submitting a form, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information in the following ways:

Information you provide directly. When you contact us, request a demo, fill out a form, or communicate with us by phone, text, or email, you may provide information such as your name, business name, phone number, email address, mailing address, the type of business you operate, and details about your needs.

Information collected when you call our phone numbers. Our demo and business phone lines are answered by an AI voice agent. When you call, we may collect your phone number, the content of your conversation, and any information you choose to share during the call. Calls may be recorded and transcribed as described in the "Call Recording and Transcription" section below.

Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, operating system, pages viewed, referring website, and the dates and times of your visits. This information is collected through cookies and similar technologies described below.

Information from third parties. We may receive information about you from third-party sources, such as analytics providers, advertising platforms, or business contact databases, and combine it with the information we already hold.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, requests, and questions
• Provide, demonstrate, set up, and support our AI voice agent services
• Schedule and confirm demos, appointments, and consultations
• Send you service-related communications, including reminders and follow-ups
• Send you marketing communications where permitted, which you may opt out of at any time
• Process payments and manage our business relationship with clients
• Operate, maintain, analyze, and improve our website and services
• Detect, prevent, and respond to fraud, abuse, security issues, and unlawful activity
• Comply with our legal obligations and enforce our agreements

Call Recording and Transcription

When you call our phone numbers, your call may be answered by an AI voice agent and may be recorded and transcribed for purposes including quality assurance, training, lead capture, follow-up, demonstrating our services, and improving performance. Where a recording disclosure is required by law, it will be provided at the start of the call. If you do not wish to be recorded, please do not continue the call and instead contact us by email.

Text Messages and SMS

If you provide your mobile phone number and consent to receive text messages, we may send you SMS messages such as appointment confirmations, reminders, follow-ups, and other operational or marketing messages where permitted. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. Replying HELP will provide assistance. We do not sell your mobile phone number or SMS consent to third parties.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixels, and similar technologies to operate our website, remember your preferences, understand how visitors use our site, measure the performance of our marketing, and deliver relevant advertising. You can control cookies through your browser settings, although disabling certain cookies may affect how the website functions. Some advertising platforms we use, such as Meta and Google, may set their own cookies and collect information subject to their own privacy policies.

How We Share Your Information

We do not sell your personal information for money. We may share your information in the following circumstances:

Service providers. We share information with trusted third-party vendors who perform services on our behalf, such as hosting, content delivery, telephony and voice agent technology, payment processing, scheduling, customer relationship management, email and text messaging, and analytics. These providers are permitted to use your information only to provide services to us.

Advertising and analytics partners. We may share certain information with advertising and analytics platforms to measure and improve our marketing. Depending on your jurisdiction, this activity may be considered "sharing" or a "sale" of personal information under certain privacy laws, and you may opt out as described in the "Your Privacy Rights" section.

Legal and safety reasons. We may disclose information when we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of Own the Answer, our clients, or others.

Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate personal information
• Request that we delete your personal information
• Opt out of marketing communications
• Opt out of the "sale" or "sharing" of personal information for targeted advertising, where applicable

To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond as required by applicable law. We will not discriminate against you for exercising your privacy rights.

Your State Privacy Rights

Some states have enacted privacy laws that grant their residents specific rights regarding personal information, and the rights available to you depend on your state of residence and the laws that apply there. If you are a resident of a state that provides such rights, you may contact us using the information below to make a request, and we will respond consistent with our obligations under applicable law.

Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us and we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for how to respond to these signals, our website does not currently respond to Do Not Track signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: